- +43 660 6164630
- taxi.hello.ibk@gmail.com
- Zollerstraße 4 6020 Innsbruck Avusturya
Last Updated: September 1, 2025
Welcome to Alps Transfer Innsbruck. By booking or using our airport transfer services, you (“client,” “customer,” “passenger”) agree to the following Terms & Conditions. Please read them carefully, as they outline important information regarding bookings, payments, cancellations, liability, and acceptable use of our services.
Alps Transfer Innsbruck (“we,” “us,” or “our”) provides private airport transfers and chauffeur services within Innsbruck, Tyrol, and surrounding regions.
By confirming a booking, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
All bookings must be made through our website, email, WhatsApp, or by phone.
A booking is only considered confirmed once you receive a written confirmation via email or message.
You are responsible for providing accurate details, including:
Passenger names
Pickup location and destination
Date and time
Flight number
Passenger count
Luggage quantity
Special requirements
Incorrect information may result in additional fees or service delays.
Prices are provided at the time of booking and include all taxes unless otherwise stated.
Payment methods may include cash, card, or digital payment services (depending on availability).
For advance bookings, we may require full or partial pre-payment.
All payments are processed securely through third-party platforms.
Additional charges may apply for:
Extra stops
Waiting time beyond the included limit
Excess luggage
Damage to the vehicle
Night-time or holiday surcharges (if applicable)
We understand travel plans may change. Our cancellation policy is as follows:
Cancellations made 24 hours or more before the scheduled pickup time are free of charge.
Cancellations made less than 24 hours before pickup may incur 100% charge, as the vehicle and chauffeur are already assigned.
If the passenger does not arrive at the pickup location and no contact is made, the booking will be charged in full.
We track all incoming flights in real-time.
If your flight is delayed, your chauffeur will wait without any extra charge within reasonable limits.
If a flight is diverted or canceled, the customer must inform us immediately to avoid no-show charges.
Waiting time allowances:
Airport pickups: 45 minutes of free waiting after landing.
Hotel / Address pickups: 15 minutes of free waiting.
After the free waiting period, additional charges may apply.
The customer agrees to:
Behave respectfully toward the chauffeur
Follow safety rules (seatbelts required)
Avoid damaging the vehicle
Refrain from smoking, consuming alcohol, or using illegal substances inside the vehicle
Ensure luggage is safe, legal, and properly declared
We reserve the right to refuse service if a passenger behaves in a threatening, unsafe, or inappropriate manner.
Each passenger is allowed standard luggage according to the vehicle type.
Oversized items (skis, snowboards, sport equipment) must be declared in advance.
We are not responsible for loss or damage of personal items left in the vehicle.
If the booked vehicle becomes unavailable due to unforeseen circumstances (mechanical issues, accidents, etc.), we reserve the right to:
Provide an equivalent or upgraded vehicle at no extra cost, or
Cancel the service with a full refund
We always aim to maintain the highest service standard.
Alps Transfer Innsbruck is not liable for:
Delays caused by traffic, weather, road conditions, or events beyond our control
Missed flights due to circumstances outside of our influence
Loss or damage to personal items
Indirect or consequential damages
Our maximum liability is limited to the cost of the service booked.
For safety reasons:
Seatbelts must be worn at all times
Children must use appropriate child seats (available upon request)
The chauffeur’s decisions regarding safety are final
We reserve the right to terminate the trip immediately if a passenger’s actions endanger the chauffeur, vehicle, or other passengers.
We respect your privacy.
All personal data is handled according to our Privacy Policy and in compliance with EU GDPR regulations.
If you have any concerns, please contact us directly:
📞 +43 660 6164630
📧 taxi.hello.ibk@gmail.com
We are committed to resolving all matters professionally and promptly.
These Terms & Conditions are governed by the laws of Austria.
Any disputes shall be handled by the competent courts in Innsbruck, Austria.
Alps Transfer Innsbruck
Zollerstraße 4
6020 Innsbruck, Austria
📞 +43 660 6164630
📧 taxi.hello.ibk@gmail.com
